SHIPPING
When will the order be dispatched?
Orders are usually dispatched within 24–48 working hours after successful order confirmation.
How many days will it take to receive the order?
Orders are usually delivered within 3–7 business days depending on the delivery location.
When will I receive the tracking information?
Tracking details are shared via WhatsApp once the order is shipped from our warehouse.
Can I get the order early?
We always try to deliver orders as quickly as possible, however early delivery cannot be guaranteed as it depends on courier operations and delivery location.
RETURNS
What is your return policy?
Returns are accepted only in cases of damaged, defective, incorrect, or expired products.
Can I return opened food products?
Due to the nature of consumable products, opened items cannot be returned
How do I request a return or replacement?
You can contact customer support with your order ID and issue details along with product images/videos.
How long does the refund process take after return approval?
Refunds are generally processed within 5–7 business days after approval
Are shipping charges refundable?
Shipping charges are generally non-refundable unless the error is from our end.
PAYMENTS
What payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery (COD) on eligible orders.
Is Cash on Delivery available?
Yes, COD is available.
Is online payment safe?
Yes, all online transactions are secured through trusted payment gateways
Can I change the payment method after placing the order?
Payment methods usually cannot be changed once the order is confirmed.
Can I use multiple discount codes together?
Only one discount code can usually be applied per order unless stated otherwise
ORDERS
Is there a minimum order value to place an order?
No, there is no minimum order value required to place an order.
Do you offer free shipping on all orders?
Free shipping is available on orders above ₹399.
How will I know if my order is confirmed?
You will receive an order confirmation message/email once the order is successfully placed.
What should I do if I receive a wrong product?
Please contact customer support with images of the received product and packaging for quick resolution.